NET 785 - Fundamentals of Desktop Support

CAREER AND TECHNICAL CREDIT TYPE
3 credit(s)

This course will introduce the student to the operations of the help desk industry. Students will master the role of help desk analysis, navigate the help desk environment, and learn crucial problem solving skills.

Course Learning Outcomes

1. Understand the service skills needed to work at a Help Desk.

2. Complete Help Desk requests from users and enter tickets into the computer system.

3. Use skills to troubleshoot computer problems.

4. Evaluate End-User needs and requirements.